Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all of our Snailax products come with a hassle-free warranty. You can find your warranty policy on the manual inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the Instruction Manuals section on our website, where you may be able to resolve the issue yourself. You can also contact us freely by sending us an email at, our customer service team will reply you within 24 hours.

Thank you in advance for all of the information you are providing.


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