Just like our Shiatsu massage chair pad, this massaging cushion features spot massage which allows you to concentrate the kneading on one area for pin-point relaxation.
WARRANTY AND RETURN POLICY
Warranty:
Period |
Return for refund |
or Return for replacement |
Who paid shipping? |
Within 30 Days |
Yes |
Yes if undamaged |
Snailax |
31- 90 Days |
Yes after being justified |
Yes after being justified |
Snailax |
91 Days - 1 Year |
No |
Yes after being justified |
Buyer |
1 Year - 3 Years |
No |
Only to buyers who have received an extended warranty |
Buyer |
Warranty Claim Procedures:
When returning items with RMA# and a prepaid shipping label provided by Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com) or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s) obtained from other Channels, please contact the customer service of the Channel directly for the appropriate solution.
Warranty Limitations:
This warranty does not include:
Refund Procedures:
Return an item on your own label for the REFUND.
The buyer will be responsible for shipping costs in the following situations:
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION (1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND (3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE, AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpretation of these Terms of Warranty and Return Policy above and the right to change, modify, add or remove portions of these Terms at any time without prior notification.
Free Shipping On All US Orders (Except Alaska, Hawaii, and United States Minor Outlying Islands UM)
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
International Shipping Rates
Canada:
Free Standard Shipping on orders over $50 USD and charge $15 for orders under $50 USD.
Europe & United Kingdom:
Free Standard Shipping on orders over $79.99 USD and charge $15 for orders under $79.99 USD.
Except for the countries mentioned above, we cannot deliver to other areas. If you cannot find the region you want to ship to on the product page, it means that the product is out of stock or not sold in this region.
Extra Shipping Cost Required
If an order is being shipped out to an incorrect shipping address, it is recommended to contact the carrier directly after an item ship to see what options might be available. For example, enrolling in UPS My Choice will allow you to track and manage your shipments. Other carriers may have their own options. If you insist on changing the address from our end, we have a fee for delivery requests to any other addresses.
NOTE:
We are unable to ship to P.O. Boxes, please email us at support@snailax.com if you have any questions.
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
--------------------------------------------------------------------------------------------------------------
If you need help or have questions about your order, please fill the form below or contact our technical support team at support@snailax.com
--------------------------------------------------------------------------------------------------------------
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? If you are a wholesales or an influencer who want to cooperate with us, please fill out the form below or send an email to sales@snailax.com
3914 Bestech Dr, Suite A, Ypsilanti, MI 48197
Tel:1.734.709.6982
Singapore Office
18 Cross Street, #02-101
JustCo S2061 at Cross Street Exchange,
Singapore 048423
Tel: +65-97509030
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
can this plug in 110v outlet which being use in USA?
yes, please use the provided home adapter plug in the 110V outlet.
Can someone please explain how to adjust the massage nodes as is mentioned in the item description?
Please push the "SPOT" button on the controller to keep the massage nodes function in one area, then push the up or down arrow button to adjust the massage nodes up or down.
Can this be used daily. I have read where massages should be done twice weekly at most. Any thoughts?
Yes, but in order to avoid excessively stimulating the muscles and nerves, the recommended massage time should not be exceeded 15 minutes each time.
In the picture I can see quite a lot of massage heads in the main figure. Are these all over the whole chair?
Thanks for your interest. Yes, it is one of our newest and most exciting products that integrates almost all of the massage nodes available in the market plus heat therapy spanning all over the back, so it is able to provide the user the ultimate massage conform experience. It contains a variety of massaging nodes that can perform deep kneading, vibration, Shiatsu, e.t.c, and you may choose the mode that fit your needs.
Can it be laid down on a bed and lay on it for a massage instead of sitting it in a chair?
Yes. I put it on my bed and slept on it. With my body weight, it is perfectly deep. I had similar one for many years and slept on it for many years. Use as chair pad does not serve me good enough. I do house work and don't exercise. I am the last one to feel cold in the office. This really improves my circulation.
I mixed up my charging cord with another. Do you have a close up picture of the print on its back?
https://www.snailax.com/collections/adapter-charger/products/sl-256-1-5a-home-adapter-charger-compatible-with-snailax-massager?variant=33178936082563
Try look it up here
Can this be used with the car adapter plug?
Yes, if you have purchased the car adapter
What is the lowest the massage will go. My pain is about equal to the top of my butt and usually massagers dont go that low
I would suggest to try our new model SL-296 which go lower than this model
Can I plug this in 240volts plug?
Yes, you can.
Input: AC 100-240V ~50/60Hz
Output: 12VDC 1500mA
what is the weight limit for this item?
There is not a weight limit on it since you will lean against the massager instead of lay down on it.
Does this come with the home adapter plug?
Yes, it does
Can I use the heat feature independently of the massage feature?
Sorry, the heat feature can not be used independently.
The heat would only apply to massage nodes